We are committed to ensuring your skincare products arrive safely and promptly. Please review our shipping policy below:

Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on your location and order size.

• Estimated delivery times vary by destination and will be provided at checkout.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

Lost or Damaged Packages

• If your order arrives damaged or is lost in transit, we’re here to help.

• Proof of Damage Required: Please contact us through our Contact Page with:

• A description of the issue

• A photo of the damaged item(s) and packaging

• We will assess your claim and work with you to offer a replacement or refund where applicable.

Incorrect Shipping Information

• Please ensure all shipping details are accurate before submitting your order. We are not responsible for orders shipped to incorrect addresses.

Need Help?

If you have any questions or concerns about your order, please reach out via our Contact Page. Our customer support team is happy to assist you.

Return Policy

At Milk N Honey, your satisfaction means everything to us. While we do not accept returns due to the personal nature of skincare products, we want to make sure you feel confident and cared for with every purchase.

Damaged or Defective Products?

We’ve got you covered!

If your item arrives damaged or defective, please reach out to us through our Contact Page within 7 days of delivery.

To process an exchange, please provide:

• A clear photo of the damaged item and packaging

• A brief description of the issue

Once approved, we’ll be happy to exchange it for a product of equal or lesser value—on us.

We’re Here to Help

We genuinely value your trust, and we’ll always do our best to make things right. If you have any concerns or questions, don’t hesitate to contact our support team here.

Thank you for supporting clean, conscious skincare with us!

At Milk N Honey we craft our skincare products using natural ingredients—like our signature honey—which means slight color variations are completely normal and can occur during shipping due to changes in temperature or light.

Rest assured, a change in color does not affect the quality, safety, or effectiveness of your product.

That said, your satisfaction is always our top priority.

If you receive an item and you’re not completely happy with it, please don’t hesitate to reach out to us via our Contact Page. We’re more than happy to help and will do everything we can to make it right.

Thank you for supporting clean, natural skincare!

— The MNH Team

Damaged or Defective Products?

We’ve got you covered!

If your item arrives damaged or defective, please reach out to us through our Contact Page within 7 days of delivery.

To process an exchange, please provide:

• A clear photo of the damaged item and packaging

• A brief description of the issue

Once approved, we’ll be happy to exchange it for a product of equal or lesser value—on us.

That said, your satisfaction is always our top priority.

If you receive an item and you’re not completely happy with it, please don’t hesitate to reach out to us via our Contact Page. We’re more than happy to help and will do everything we can to make it right.

Thank you for supporting clean, natural skincare!

— The MNH Team

We’re Here for You! 💬

Our team is always happy to help with questions, product recommendations, or order support.

Live Chat Hours

🕗 Monday – Friday

⏰ 8:00 AM – 5:00 PM (EST)

If you reach out outside of those hours, no worries — just leave us a message!

Response Time

We typically respond within 48 hours, and always as quickly as we can.

For any inquiries, you can also connect with us anytime via our Contact Page.

Thank you for choosing MNHSKIN — we’re here to support your skincare journey!